Shipping & Return Policy

Our utmost goal is to have you happy¬†with your Meshika hat. Because of this, all sales are FINAL. ūü§ė

Our hats are handcrafted items, and we will do our best to make you happy with your one of a kind piece.

SHIPPING

Order processing takes between 2 to 5 business days. Once your order has been processed, we do our best to have all items shipped to you within 2 weeks (14 business days from order). Shipping within the USA is included with the purchase of your hat, as the large hat box is included, to protect the shape of your hat.

Orders are not shipped or delivered on weekends or holidays.

Customers are responsible for any additional shipping.

All orders (domestic and international) are shipped via UPS or DHL. Tracking will be provided.

International shipping is the customers responsibility and we are happy to help arrange rates.


Meshika hats ship from location in Venice, CA.

How do I track my package online?

Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic and international orders, you can track your hat at UPS.

Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877. 

Service Delays
Meshika is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: UPS at

1 (800) 742-5877

Where do you ship?
Meshika ships to all of North America.

Please email us at tribe@meshika.com to arrange shipping for international orders overseas.

*Please note: Meshika is not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. Meshika is not responsible for any delays due to international shipping.

Failed Deliveries and Returned Packages
In the case that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, inland is not responsible for payment of return shipping costs levied by the courier. Similarly, Meshika is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. 


Will I be charged shipping for a returns and tune ups?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, Meshika is not responsible for the package if it is lost or otherwise not received.

Can I bring my hat to the Meshika LA retail store?

Sure! Live near by?

Come see us at
12228 1/2 Venice Blvd.
Los Angles, CA
90066

Returns for International Orders
Please email us at tribe@meshika.com
 with your request. International orders are orders shipped to countries other than the US.

All international orders are subject to the 14 business day shipping window.

RETURN AND EXCHANGE POLICY 

SALES OF HATS ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE. 

THE VENDOR MAY OFFER EXCHANGES OF CERTAIN MERCHANDISE PURCHASED ON THE WEBSITE. WE RESERVE THE RIGHT TO EVALUATE EXCHANGES ON A CASE BY CASE BASIS. UNDER NO CIRCUMSTANCES IS A CUSTOMER GUARANTEED OR ENTITLED TO AN EXCHANGE.

EXCHANGE CONDITIONS

Products may be exchanged only for a different size and/or color of the same body type, provided the following conditions are met, and subject to product availability:

  1. You may only exchange an UNUSED, READY TO WEAR hat;
  2. You may only exchange a hat that Meshika, LLC deems eligible for exchange based on the circumstances;
  3. You may only submit one exchange request per product; and
  4. Must meet all of the conditions required under Section 1 hereof.

 

EXCHANGE PROCEDURES

Product exchanges must be requested within twenty (20) days after receipt of the product(s), by completing and submitting a ‚Äéreturn request to Meshika, LLC through our email tribe@meshika.com. The product(s) to be replaced must be returned in accordance with Section 2 within twenty (20) days after receipt of the product(s), and must be in the same condition in which they were received, unused and unworn in their original packaging. Products to be exchanged that are part of the same order must be returned to the Vendor in a single shipment, and the Vendor reserves the right to refuse processing exchanges of products that are part of the same order which are shipped at different times.

ACCEPTANCE OR REJECTION OF EXCHANGE

If all conditions for exchange are met, The Vendor will inspect the product(s) to ensure the exchange conditions are met, and will verify the availability of the replacement product(s) in the size and/or color requested.


If the exchange conditions are met and the selected product(s) are available, the Vendor will ship the replacement product(s), at its cost, within thirty (30) business days after receipt and inspection of the product(s). If the selected replacement product(s) are not available, the Vendor will not process your exchange. No customs and import duties, delivery shipping costs, or other fees associated with the exchange of products will be refunded.


When exchanging a product, if the price of the purchased product is lower or higher than the chosen replacement product, you will not be required to pay the relative price difference and will not be entitled to any refund. 


If you have not met the exchange conditions, the Vendor will notify you by email that the exchange will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery, the Vendor reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).

REFUND POLICY

WE OFFER NO REFUNDS ON ANY PRODUCTS ON THIS SITE. ALL PRODUCTS ARE NON-REFUNDABLE.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

FORCE MAJEURE

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

 

Privacy Policy

Welcome to our website meshika.com (the Website).
For Meshika, your privacy and the safety of your personal data are very important; therefore, we gather and manage your personal data with the utmost care, taking measures to ensure its safety. Below, you will find the most important information on the treatment by Meshika of your personal data, in relation to your navigation on Meshika.com and the use of the services offered. Some services may be subject to specific legal terms, in which case we shall provide you with all the appropriate information.

WHO IS THE HOLDER?

Below is the main information on the processing of your personal data performed by Meshika, LLC with headquarters at 12228 1/2 Venice Boulevard, Los Angeles, CA, as Data Controller.
For any clarification, questions or requirements related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our ‚Äéemail tribe@meshika.com, or by writing to the address of the Meshika store.

WHAT DATA DO WE PROCESS AND WHY?

The personal data that Meshika collects is that provided by you to us when finalizing an order and purchasing goods, and those that we collect as you browse or use the services offered by Meshika.com. Meshika can collect data about you, such as personal details like name and surname, shipping and billing address, browsing data and your purchase habits.
Your Personal Data will be processed for the following purposes:

  • conclude and execute the purchase contract for the articles offered on Meshika.com;
  • provide you with Meshika.com services such as subscription for the newsletter;
  • allow the registration on the Site and the use of services reserved for registered users;
  • manage your requests with our team for Customer service and care.

In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested. 
Only with your prior consent, we process your personal data to:

  • perform commercial and promotional communication activities;
  • customize the Site based on your interests.

WHO WILL PROCESS YOUR DATA?

Your personal data is processed by duly trained staff of our Company and other Group companies, and, for organizational and functional needs related to the provision of services on Meshika.com, by our providers. The latter have been assessed and chosen by Meshika Store their proven reliability and competence. Some of these subjects may be based in non-EU countries and, in these cases, the transfer of your personal data to these countries is performed in compliance with the guarantees provided by law.

HOW LONG DO WE KEEP YOUR DATA?

We keep your personal data for a limited period of time, depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: For example, the data collected during the purchase of goods on Meshika.com are processed until the conclusion of all administrative and accounting formalities, and is, therefore, stored in accordance with local tax legislation (ten years); those used to send our newsletter are kept until you ask to stop receiving it.

WHAT ARE YOUR RIGHTS?

At any time, depending on the specific treatment, you can: Withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of treatment or oppose to their treatment. If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be filed with the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).

This policy may undergo changes and additions over time, so we invite you to periodically review its contents. Where possible, we will try to inform you promptly of any changes made.